1. Check the system and connection requirements for your computer.
  2. Verify whether your computer can play or read files from various programs.
  3. Download free software as needed.
  4. Contact us for technical assistance.

System and Connection Requirements

Note: If you meet the minimum system requirements, you will be able to download all of the software and test all of the sample files on this page.

Internet Connection: Online course materials require an Internet connection and browser

Internet Service Provider (ISP)

Recommended:

  • Wired connection highly recommended.
  • DSL/cable 1 MB or higher connection.

Internet Browser

Recommended (one or more of the following):

  • Internet Explorer 8 or higher (IE 5.x or higher is required for Media Player Slides with Audio and Adobe Reader)
  • Mozilla Firefox 3 or higher (Firefox works with Windows Media Player.)
  • For Adobe Connect, we DO NOT recommend Google Chrome
  • Other browsers may be used, however you may experience performance problems

Client system requirements: Hosted and licensed deployments

http://www.adobe.com/products/adobeconnect/tech-specs.html

Windows

  • 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows 7, Windows 8 or Windows 8.1
  • • Windows 10, Windows 8.1 (32-bit/64-bit), Windows 8 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • • 4 GB of RAM (or higher) for Windows 7 or Windows 8
  • Microsoft Internet Explorer 8 or later; Mozilla Firefox; Google Chrome
  • Adobe® Flash® Player 11.2+

Mac OS

  • 1.83GHz Intel Core™ Duo or faster processor
  • 4 GB of RAM (or higher)
  • Mac OS X 10.8, 10.9, 10.10
  • Mozilla Firefox; Apple Safari; Google Chrome
  • Adobe Flash Player 11.2+

System requirements for ZOOM Virtual Classroom

Additional requirements/recommendations

Reminder: If you meet the minimum system requirements, you will be able to download all of the software and test all of the sample files on this page.

Test Sample Files/Download Software

Many courses utilize a number of formats in the delivery of course material.
Note: Courses do not typically use all of the following programs. See your course website for specific software requirements for your course.

  1. Test a sample file. (Download times will vary depending on your Internet connection speed.)
  2. Download/update your software by following the appropriate link in the Software column.
  3. If you cannot download the software or read the sample file, verify your system requirements and/or contact us.
Software Samples and Comments
Adobe Reader Download
adobe reader
Test This Basic PDF Document PDF iconsample_pdf.pdf
Both basic PDFs and eBook PDFs are viewable with Adobe Reader. Note: Because of recent security updates we strongly encourage you to download and install the latest version of Adobe Acrobat Reader.
Flash Player Download
flash windows

Test This Flash File
Some course materials are posted as "slides with audio" using Flash.

Some courses use an online virtual classroom service called Adobe Connect. this Flash based software allows users to verbally and visually communicate. In addition to a sound card, this also requires a microphone on your computer.

Visit the Geting Ready to use Adobe ConnectWeb site.

Shockwave Player Download
shockwave windows
 
Test Blackboard Collaborate
Some courses use an online virtual classroom service called Blackboard Collaborate. This Java based software allows users to verbally and visually communicate. In addition to a sound card, this also requires a microphone on your computer.

Contact Us

If you meet the minimum system and connection requirements, yet are having problems with the sample documents or the software downloads, please contact us for technical assistance:
dce-techsupport@uiowa.edu, or call during regular office hours at (319) 335-3925. Please provide the following information: 

  • your full name (and Hawk ID if you know it);
  • your contact information (phone number and e-mail);
  • your computer type and operating system (e.g., PC or Mac; Windows 98, XP, Mac OS X, etc.);
  • your type of Internet connection (dial-up, high speed);
  • the primary browser you use (e.g., Internet Explorer, AOL, Netscape);
  • location (Home, Work, Public Library, Internet Cafe, etc.);
  • a description of your problem (opening the sample file, downloading the software, and which type of file etc.)